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frequently asked questions

Whether you’re curious about your first class, memberships, or flying with friends, we’ve gathered all the answers to help you feel confident before you take flight.

Are there any restrictions?

There are a few restrictions for your safety:

  • We have a very strict weight requirement of 90-250 lbs.
  • You may not participate if you are pregnant.
  • You may not participate if you are under the influence of alcohol.
  • 13-17 year olds must have parent present to sign waiver.

Do you take walk-ins?

Because there are a limited number of bungee stations available, we suggest clients to pre-book online. To book, download the MindBody app and search “Fly High Bungee Fitness”. You are always welcome to walk in to see if we have any spots available but please make sure you arrive 15 minutes before class starts.

What should I wear?

We recommend wearing leggings or bike shorts, a high impact sports-bra, and a fitted shirt/tank top with non-slip tennis shoes. If you are concerned about sweat marks, black is most forgiving!

Do you provide child care?

No, we do not have childcare available and children are not permitted to stay and observe a class. Pets are also not permitted.

What should I expect for my first class?

Your first class will be an Intro to Bungee class also called Level 1. You will fill out a questionnaire and waiver. We will privately weigh you so we can correctly fit you for a harness and find out how many bungees are right for you. You will then learn simple skills and how to trust the bungee. Occasionally new clients experience discomfort from the harness. However, we do provide extra padding until you get used to wearing a harness.

Do I need to bring anything with me?

We ask that you do bring your own water. However, we will have water available for purchase in case you forget it. Other than that, just come ready to have fun!

Do I have to take the Level 1 Class even if I am very fit?

You MUST take Level 1 before moving on to our other class options (except rebound or Silver Fliers). This eliminates skill frustration, and will aid in injury prevention. Level 2 is 3X the intensity of Level 1, and you must know the basic footwork before moving on that, just come ready to have fun!

Can guys take this class? What do they wear?

Absolutely! We suggest guys to wear long workout pants, sweat pants, or longer gym shorts. You may also want to wear protective gear for strapping into a harness.

How do I book and manage classes?

It’s easiest to manage your classes through our app. On the app homepage, you’ll see all your upcoming classes. To cancel, hit ‘view’ and then ‘Cancel Reservation’. Alternatively, sign in through ‘My Account’ at the top of our website. Once signed in, navigate to the ‘bookings’ tab to view all past and upcoming reservations

What is your membership cancellation policy?

To cancel your membership, you need to email your studio directly. Cancellation within your contract may result in a fee. If you cancel your membership and wish to resume later, you will have to sign up again at the current rates. This applies to our founder memberships—after canceling, that rate will no longer be available.

Can I put my membership on hold?

All recurring annual memberships can be frozen twice per year, for a minimum of two weeks and a maximum of one month. A $20+tax charge per freeze will apply. All class packs (except for the Intro Offer) have a three-month expiry and cannot be frozen. We strive to accommodate our members where possible. Please email us if you have any questions or require special accommodation. Please respect this policy, as managing frozen memberships is time-consuming for us.

When does my membership activate?

Memberships and class packs activate on the date of your first visit. This must occur within 90 days of purchase. If you need to adjust your activation date, please send us an email.

Do you have intro offers?

Yes, we offer 2 weeks of unlimited classes for $69 or 1 month of unlimited $99. You can choose one of these offers.

What if I'm late?

We understand that life happens. Please try to arrive 10 minutes before class to get situated. Latecomers will not be permitted after the cutoff.

What is the booking window?

Clients have the ability to book two weeks out. VIP Members have the ability to book four weeks out.

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